You can request deletion of your NexPesa account and associated personal data at any time. This page explains how to do so, and what happens to your data once you do.
Open the app → go to Profile → Settings → Delete Account, confirm your password, and confirm deletion. Your request will be processed immediately.
If you no longer have access to the app, send an email to support@nexpesa.com from the address registered on your account, with the subject line "Account Deletion Request", including:
We will verify your identity and process the request within 7 business days, and confirm by email once complete.
Kenyan financial regulations require certain transaction records (deposits, withdrawals, exchange history) to be retained for a minimum statutory period even after account deletion, strictly for compliance, audit, and fraud-prevention purposes. This retained data is not used for any other purpose and is not accessible through the app once your account is deleted.
In-app requests are processed immediately. Email-based requests are processed within 7 business days after identity verification. You will receive a confirmation email once your account and personal data have been deleted.